I applied online. I interviewed at HSBC (Leeds, England) in Mar 2026
Interview
This is for the 1:1 phone call. I was asked for information regarding right to work, confirmed the expected hours, told that for 12 months you cant request annual leave (i think that or during training cant remember) etc., then asked only 3 competency questions
Application form, followed by a short interview over the phone, with three questions in total. This would be followed by a face to face interview at the job location. It was medium difficulty.
I applied online. I interviewed at HSBC (Swansea, Gales)
Interview
Firstly you have to answer a staged call, you are assessed on how well you deal with the customer request. Tip - they give you pen and paper to prepare for the call, when preparing write down the number in words so you dont get stuck. Also, write down what the "customer" asks for to make sure you answer their requests
Interview questions [1]
Question 1
In the call they asked "has my order gone through" you need to go through the process to ensure the requests are answered
