Customer Service Representative (CSR) applicants have rated the interview process at Foundever with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 81.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 18 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Foundever overall takes an average of 29 days.
Common stages of the interview process at Foundever as a Customer Service Representative (CSR) according to 9 Glassdoor interviews include:
Phone interview: 33%
Skills test: 17%
Personality test: 13%
Group panel interview: 13%
Presentation: 8%
Background check: 8%
IQ intelligence test: 4%
Drug test: 4%
Here are the most commonly searched roles for interview reports -
I applied in-person. I interviewed at Foundever (Pasig City) in May 2022
Interview
Interview process is okay. You need to pass the language assessment before the interview. The interview is mostly about educational attainment, past job experiences and work expectations. They also asked if your willing to be assigned in different site and on a shifting schedule.
I applied through an employee referral. I interviewed at Foundever (Belgrade)
Interview
I’ve applied through a referral. The initial contact was a phone call where they asked to me introduce myself in English. They’ve organized an interview after that and I was invited. After that was a test task to respond to a few emails for customers.
Once you apply and your resume meets the requirements, then they give you an invitation. Most time, they might change the resumption date. Once they have a company to service, then they book you for training. If you are able to get through training, then you start the shift.
I applied online. I interviewed at Foundever (Indianapolis, IN) in Mar 2026
Interview
Posting this for awareness and to see if this is typical of the company. I took the time to complete all the pre-interview assessments, etc. I have been stood up twice for a phone interview. After hearing back to schedule and interview initially, I did so. I waited the entire time for the scheduled interview and this time I did get an e-mail two minutes before the interview would have ended letting me know that the itnerviewer was experiencing internet issues. As advised, I rescheduled.
Fast forward to the rescheduled interview. An hour before it, I received an e-mail regarding a test of my internet speed. Completed quickly, test passed and e-mailed right back. It is now an hour after the interview was scheduled to begin, as of yet, I have received no call, no text, or e-mail yet regarding why the interviewer was a no-show.
I truly think my skills and experience would be a great match with the company but if this is how my time is valued, I will look elsewhere. Apologies for the long review but definitely wanted to make job seekers aware.