I applied through other source. I interviewed at Forcepoint (San Diego, CA)
Interview
Technical Phone interview followed by on-site interview that included an technical exam, technical interview with technical specialists, an interview with two managers and finally a meeting with the head of technical support department
Interview questions [1]
Question 1
What is WCCP
What are the proxy types
WHat are the ACL types
How to use Wireshark
Active Directory questions
I applied online. The process took 3 weeks. I interviewed at Forcepoint (Austin, TX) in Dec 2013
Interview
I applied online, and shortly after received an email from a recruiter from Vista Equity Partners about taking an IQ Assessment Test. Fairly easy assessment and had SAT type questions. Once I passed that, the same recruiter and I set up an initial phone screen about my experience and general support process.
I was contacted a week or two later for an in-person interview with a Director. The interview also composed of a short assessment test at the office. The interview itself was fairly simple, and I ended up asking more questions than I was asked.
Lastly, I had a final phone interview with a Support Manager in the San Diego office. He asked about my experience and my support process in a given situation.
I got a call the following morning from the recruiter at Vista with a verbal offer, and received written offer later that week.
If a client called in and tried to launch our software on their computer, and all they said was "There's just a blue screen on my monitor", what would be the first few steps you would take to solve the issue yourself?