You have to pass an online assessment that tests your personality type, as well as a 'think on your feet' questionnaire. It is designed to be very challenging so you need to try very hard, even if you are a smart person. Once you pass there is a face to face interview w/ your direct, prospective manager. If that goes well then there's an additional interview w/ the District Manager. The DM is an extremely tenured employee and is usually by nature very intimidating. They are looking for a person w/ strong mental toughness, man of action, alpha tendencies, self motivating, etc.