I applied online. The process took 1 week. I interviewed at Coach (Londres, Inglaterra) in May 2025
Interview
I applied from LinkedIn. A two-round interview processes - One is with the Operation Manger & latter is with the Flagship Store Manager. Both are friendly & supportive _ Feels like Home (mostly they want to get to know you but I recommend to prepare in advance a lot). They prefer someone who knows their brand well_ 'Expressive luxury brand' & Coach Philosophy 'Free to be you' _ they want to know your character as well align with your sales approach to Coach Customers. Finally, they want you to mention about how you can build relationship with clients especially Clienteling.
Interview questions [1]
Question 1
First Round Interview Questions with Operation Manager
1) Tell me about yourself
2) What do you know about Coach?
3) Why do you want to work at Coach?
Second-round interview questions with Flagship Store Manager
P.S. She prefers conversational style however, I recommend you to prepare a lot in advance
1) What do you love the most working as a sales associate? ( Wants to mention building relationship with customers - clienteling + your way of approach to customers (Your character aligns with Coach's Free to be you Philosophy and Expressive Luxury Brand Positioning Approach)
2) What 's the most important thing in team-orientated environment? (Prefers team-focused)
3) Do you have experience meeting sales goals and how comfortable are you hitting metrics? (Unit per Transaction Value, Average Transaction Value, Clienteling Focused Goals _ we talked about the store's Net Promoter Score)
4) What is your hobby?
5) When is your notice period? & Any holiday booked?
6) Why you left from your previous Job?
It was pretty relaxed, two interviewers, mostly spoke about my CV and Customer Service. Why I want to join the company and why luxury retail? I am still waiting to hear back from them. Had my interview last last week.
Interview questions [1]
Question 1
How would you influence a customer to make a purchase
Pretty straight forward and nothing too intense. Great energy from the team as long as you are competent yet competitive.
It was a 2 step process for me after the phone call and they brought me in immediately.
Interview questions [1]
Question 1
How can you handle working on a team, what structure do you follow?
I applied through a staffing agency. The process took 1 week. I interviewed at Coach (Singapur)
Interview
Pretty easy and standard questions which were not very tough. They wanted to see my the personality and attitude towards work. Overall it was a good interview and they were very nice and polite.
