I applied in-person. The process took 3 days. I interviewed at Coach (Toronto, ON) in Jan 2020
Interview
You will be in a group setting, and you will have to discuss with others about your customer service experience and the obstacles you face before or anything in life that are similar in a customer service settings
Interview questions [1]
Question 1
What are some of your challenging customer service experience and how are you able to solve it after
It was pretty relaxed, two interviewers, mostly spoke about my CV and Customer Service. Why I want to join the company and why luxury retail? I am still waiting to hear back from them. Had my interview last last week.
Interview questions [1]
Question 1
How would you influence a customer to make a purchase
Pretty straight forward and nothing too intense. Great energy from the team as long as you are competent yet competitive.
It was a 2 step process for me after the phone call and they brought me in immediately.
Interview questions [1]
Question 1
How can you handle working on a team, what structure do you follow?
I applied through a staffing agency. The process took 1 week. I interviewed at Coach (Singapur)
Interview
Pretty easy and standard questions which were not very tough. They wanted to see my the personality and attitude towards work. Overall it was a good interview and they were very nice and polite.
