About 3 weeks after online application I was requested to write an assessment of my work style and GMAT type Quiz (verbal+reasoning). As a 680 GMAT I wasn't worried but I ran out of time for the reasoning assessment nevertheless and I was sure I had failed. A week later another email announced me I had passed and required me to choose one of three suggested interview dates.
I interviewed in Toronto at the Capital One HQ, where I arrived early and remained for almost 3 hours. There was another reasoning test given on a special computer and intended to check whether you're the same candidate which filled out the online assessment. Then there was a case interview which unlike consulting cases was extremely number focused and didn't require anything but basic calculations from data already provided and decent explanations for the formulas and the reasonings behind them. Finally, there was a behavioral interview with three questions which covered almost an entire hour. The interviewer advised to use the STAR framework and after I finished each example, they continued to drill down for more details. The interviewer takes notes the entire time and doesn't put you at ease at any moment.
A week after the first interview I was invited for the final round together with 2-3 other candidates. I went through 2 more hour-long behavioral interviews and a discussion with the hiring manager about the position and the requirements. By next week I had already received notice that they had pursued another candidate for the position. Overall it was a very tough interview process which lasted over two months and left me with the feeling that I wasn't valued or appreciated for the position and that the interviewers could easily find other qualified candidates so I should consider myself privileged to have even been in the building.
While I do understand one hour long behavioral interviews, cases and tests are the specialty of Capital One, poker faces and superior attitudes of highly number-oriented fellows who couldn't care less about your fit or personality are also the specialty and I believe that is a huge mistake. I know great candidates who went through this terrible process and this company couldn't offer them a position because the process was so flawed, not because the people weren't absolute gems. It also sends the message that this is not the culture anyone who seeks to be valued as an employee would choose and that is very bad for Cap One's future talent acquisition efforts.