CIBC Customer Service Representative (CSR) interview questions

Someone referred me and I got a phone call first, it was a very short phone interview. After a few days someone gave me a longer telephone interview. The one who spoke me through the phone was super super nice, she told me some advices and she was so gentle and patience. And then I got a face to gace interview at a Cambridge branch. The manager and another employee interviewed me. They were so kind and paid attention to all my answers.