CIBC Customer Service Representative (CSR) interview questions

Phone interview followed by an online test and then an in person interview. Pretty standard situational questions emphasizing customer service and sales ability. It is a sales position so don't go in thinking it's just answering the phone. Corporate security will do a background check and will audit work history listed on resume.

General questions about how do you understand customer service. List three of your pride of things in your work place. what is your shortage and regret thing happened before ?