I applied online. The process took 4 weeks. I interviewed at CIBC in Jan 2021
Interview
First there is an HR screening call, then a panel interview with various people, then an interview with the location manager. The panel interview is mainly about your resume while the interview with the manager is about job-specific questions.
Interview questions [1]
Question 1
What is a time you encountered risk in the workplace and how did you manage it?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
