I applied online. The process took 2 weeks. I interviewed at CIBC (Toronto, ON) in Jun 2014
Interview
Perhaps answered an online personality questionnaire first. It was to select a description that fits your personality. Answer with honesty. Then, contacted by a HR staff via Phone. Once passed, you'll be asked for an interview with a team leader at the office. Detailed instruction will be provided via email.
Interview questions [1]
Question 1
Q: How did you deal with irate customers?
Q: How adaptable are you with multi tasking on a different software program?
Q: Explain your understanding on the position you're applying for?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
