I applied online and received a phone call interview after 2 weeks. The telephone interview was by HR. The HR person asked plenty of personality test kind of questions then asked why I wanted to work in CIBC, how much I know about the role of CSR, why do I think I am suitable for this position, and how many hours I would be willing to work (there were two positions available). The interview took 20 minutes then she told me that I will be contacted for an interview in the branch. A week later I received a call from branch manager for an interview. It was an easy routine interview. 3 days later I got the offer and the manager told me that they think I am suitable for a financial advisor position but as there is no openings at that point, I can start as CSR and move to FA as soon as there is an opening. This was very valuable for me as it shows how much CIBC provides their employees with the opportunity to grow if they see the potential.