1st round
Introduce yourself
Why cibc? What do you like about cibc?
What previous customer experience do you have
What’s your strength and weakness
Tell us a time when you are in a difficult situation and how you handle it
Any questions for us
Interview questions [1]
Question 1
1st round
Introduce yourself
Why cibc? What do you like about cibc?
What previous customer experience do you have
What’s your strength and weakness
Tell us a time when you are in a difficult situation and how you handle it
Any questions for us
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
