I applied through a recruiter. I interviewed at CIBC in Oct 2018
Interview
it was smooth. but it is up to the person who is interviewing. at one branch it was very good but could not get it because of the location. so they referred me to another branch where the interviewer was not that nice. so I knew it was not going to work. their recruiter was really nice and helpful
Interview questions [1]
Question 1
Describe a situation when you had to deal with a problem.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
