I applied online. I interviewed at CIBC (Toronto, ON) in May 2017
Interview
The application process jas to be completed online through the job portal. If selected, there will be a pre-screening phone interview followed by a one-on-one interview with hiring manager. There is also a small case solving assessment.
Interview questions [1]
Question 1
Typical questions like Why do you want to work for CIBC? Where do you see yourself in a few years? etc. Plus a few behavioural questions related to customer service.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
