I applied online. I interviewed at CIBC in Jan 2015
Interview
Interview was behavioral. Persons from Branch were present, along with a representative from HR department.
They wanted to know how i handled challenging situations with customers. Also if myself and a colleague had an issue with work that may impact on waiting customers what would i do?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
