I applied through an employee referral. The process took 2 weeks. I interviewed at CIBC (Edmonton, AB) in Jun 2016
Interview
I was contacted on my email by the manager of CIBC. We worked out a suitable time for the interview. The interview was very nice and smooth. There was a panel of two that interviewed me, both of them were quite nice and pleasant to talk to. I was asked a few personal question and some questions regarding my previous work. Overall, the interview went well, and it was a positive experience.
Interview questions [1]
Question 1
The first question asked was, tell me about yourself?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc