I applied online. The process took 2 weeks. I interviewed at CIBC (Ottawa, ON) in Apr 2015
Interview
Applied through CIBC online career portal. Within a week, I received a call from the branch that was hiring for an interview. Interview went for about half an hour. A week later, I received a offer call.
Interview questions [1]
Question 1
Why do you want to work for CIBC among the other big banks?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
