CIBC Financial Services Representative interview questions

It's one hour interview . Several case questions about customer compliance? General manager and manager interview me . Asked me why i left last job ? It is more about how to service our customer other than financial knowledge .

10 minute Phone interview asking about why I want to join CIBC and my experience with customer service, then a second phone interview(about 20 mins) was done with same person (talent acquisition specialist). Just asking about how i take feedback, customer service experience, where i see myself in 5 years. final interview was a 20 min interview, with hiring manager,same experience as the talent acquisition specialist, and last 20 minutes was a role play of calling a client and trying to sell the client a credit card