CIBC Customer Services Representative interview questions

applied online, after couple of days got a called from the HR informing about the telephonic interview which was to be conducted after couple of days. Telephonic interview was pretty simple that why did you left your previous job? what did you study? tell me about yourself?where do you see five years from now? and basic administrative questions. the telephonic interview was 30 mins long and the hr manager informed mee that i would receive a call from the branch for the face to face interview. The next day was called by the branch and for the interview.Questions: tell me a time when you turned a negative customer into a positve one? tell me a time when u exhibited and went above and beyond to establish customer loyalty?when and how you have worked in an effective team and what were your contributions?questions about the availabilty and why do yu want to work with CIBC? WHat can you bring in to this company the interview was an hour long and the assistant manger was really nice and friendly.

It took a month to start. i had a phone interview and face-to-face in about 3 weeks. Very general questions, nothing very hard. General questions about education, previous work experience, future plans, strengths and weaknesses.