CIBC Customer Service Representative CSR interview questions

I applied this customer service representative position on the company website. and I got a 20-30 mins phone interview. have been asked a few behavior questions. Around one week later, I received an invitation for face to face interview with 2 managers.

Very brief interview took about an hour and half. I first had a telephone interview for about 30 minutes and then the recruiter was somewhat pleased with my answers and so she sent me to the regional manager, the manager at the branch wasn't enough convinced by my answers and so I got rejected. Overall experience was good but getting rejected isn't so good.