CIBC Customer Service Representative CSR interview questions

I applied online and they called and asked me to come for an interview. They have prepared a full sheet of paper for interview questions, it was a lot. In addition, the interview took an hour it was a very long interview, and he said if I pass the interview with him, then I will going to have 2nd interview with his boss.

it was very pleasant and nice. the managers were really friendly they ask good and on point question like "tell me about the time you had to deal with difficult customer"