CIBC Customer Service Representative interview questions

I was invited to an online interview with a Human Resources representative. I was asked about my experience and given a series of scenario-based questions. After completing that step, I then interviewed with a branch manager a week later at the job's proposed location. There, I underwent a similar process where I was asked about how I would behave in certain situations. This time, though, the questions were less open-ended.

The two managers interviewed via teams video, which took about 30 minutes.Both interviewers were very nice. In addition to some regular questions, there were also some scenario questions. Results will be notified by phone one week after the interview.