CIBC Customer Service Representative interview questions

Apply for job online. Interview with Branch Manager and Asst. Branch manager. Most questions about customer service experience and some scenario questions on how you'd handle customer complaints. They also asked about your previous role and why you think you are a fit for this role. They also would like to know where you see yourself in next 5 to 10 years.

Applied via the CIBC website. I was contacted a little over a week later to set up a phone interview. I have just completed the phone interview and was told that I may hear from a branch manager within the next week for a final interview.