CIBC Customer Service Representative interview questions

I applied online through CIBC careers and within two days I got a phone call back from human ressources. I was asked basic questions about my career path, why I want to work at CIBC, how I deal with difficult customer situations and to go through my CV. Then I got a call for a face to face interview where I was interviewed by two people. It was pretty standard, I was asked about my education, my career goals, availability, tell me about yourself etc. The questions where straight forward and direct with no curve balls.

I applied the CSR position online through the website Indeed, and i received an email saying that there would a phone interview coming on a scheduled date and time. its about 15-minute interview, and immediately after finishing the phone interview, they would schedule an face-to-face interview a week after.