Boeing interview questions

Went for an interview a while back and was asked about 5 structured questions. Questions like ‘Describe a situation where you to deal with a difficult customer, explain what steps you took and the outcome’. While you are answering the questions, the 2 people interviewing you, someone from HR department and your prospective immediate boss will be writing down your answers onto a pre-filled out interview form. You don’t get to see what was written down. After the structured interview component of the interview, you get to ask whatever questions you want. The interview atmosphere was business-like and somewhat stiff. There was no personality questions asked during the interview.