I applied online. The process took 3 weeks. I interviewed at BT Group (Londres, Inglaterra) in Nov 2018
Interview
Applied through BT website. I was then given a video interview which lasted around 5 minutes. They give you a practise question. Then you get 3 questions - why you wanna work for Openreach? Name a time you used good customer service? Name a weakness about yourself? I passed that and heard back from them about 5 days later saying I had passed. I then picked a date for a open day interview at a depot in Aldershot around a week later.
At the open day I had 11 other people in my group. First we have a induction through PowerPoint. Then we are split into 2 groups. My group is out straight into the practical test. We have to wire 3 circuits. So for example the backs of plugs. Was a little harder than I expected but you get plenty of time. Then onto two 1 on 1 interviews. First one about customer service. Second one was about open reach and the roll also what skills you have. Then we done a maths test and literacy test. Both were harder than I thought but again take your time. Then you leave and are told you will hear back within 5 working days. I didn’t think I done well enough but I heard back the next day. Telling me that I passed the assessment and now I’m waiting for my start date.
Interview questions [3]
Question 1
Tell us a time you went a extra mile for a customer
I applied through an employee referral. The process took 2 days. I interviewed at BT Group (Clacton-on-Sea, England) in Jun 2018
Interview
It was a automated interview where you are recorded answering pre confirmed questions you have to have good internet connection else the interview will not work and the assessment before this is relitivly easy
I applied online. The process took 2 months. I interviewed at BT Group (Inverness, Escocia) in Apr 2017
Interview
Strange experience as I'm use to applying for jobs then getting face to face interviews. Good processes though with skills test, video interview then assessment centre. Overall a good experience. Met different members of the team not just the person who was interviewing me.
Interview questions [1]
Question 1
Standard questions about customer care, safety etc