The first stage of the interview was a telephone interview asking very simple questions, such as why you would like to work for BT.
The next stage was an assessment day where they begin telling you a little about BT, followed by an ice breaker.
In the ice breaker, they asked us to introduce ourselves along with answering if we had to invite two people to a dinner party, who would we invite and why.
The next part of the assessment they showed us a video about people who worked in the office and what their personal experiences have been like working with BT, pay close attention as they ask you what you learned from the video and randomly ask why a selected person from the video enjoys working for BT.
The next stage is a one to one interview, ( in my case, we were running behind schedule and had to answer interview questions individually in front of the group). They ask you where you have previously worked for the last few years and why you want to work for BT, they ask you different types of questions depending where you have worked (e.g. an individual had been previously been working in security for the last few years, they asked why the position would suit him and what he could offer.) This is mainly based around previous experience and what type of experience/values you can bring to the role.
Next part of the assessment was pairing up with people who are already doing the job and listening in to calls, understanding how the role works and what type of situations you would have to deal with on a day to day basis, this lasts around 15-20mins. You are then asked what you experienced from the calls and if there is anything you would change if you was the advisor. (In my case, i explained the type of call i had and honestly could not improve on anything.)
The final part of the assessment is a list of 5 different scenarios, you are asked to put them in order from 1-5 in highest priority if you were working and had to call each customer back, once you have done this you are asked as an entire group to to speak with one and other as to why you put each scenario 1-5 and collectively order them 1-5 again. This is a great exercise to voice your opinion and really show your customer service skills, as each scenario is important but you need to consider why. Once you are done you are asked to share your answers with the assessors and explain why, as they have each chosen what would be their priorities.
You then have an option to ask anything that you like and they explain what shift patterns would be if you are successful. I was contacted within 3 days.
