I applied online. The process took 2 weeks. I interviewed at BT Group (Aberdeen, Escocia) in Nov 2016
Interview
Applied online and was sent links to online assessments, once passed you do a telephone interview then are invited to a 3 hour group assessment at the call centre if successful. At the group assessment it's the usual ice breaker, presentation about the company, visit to call centre floor to listen in on calls then individual interviews.
Managers at the interview seemed very unmotivated when I attended and complained about "interviewing all day". The whole process took less than the 3 hours stated because they 'skipped' some parts. When I told them I was returning to work after taking time to raise my child they immediately treated me as though I was less worthy than everyone else. I knew that I wasn't going to get the job by the way they spoke to me and acted towards me.
Foi bem tranquilo, por se tratar de uma vaga trainee eles fizeram uma entrevista em grupo. A minha aplicação foi feita através de uma agência de estudantes, porém o RH da empresa me ligou perguntando se eu gostaria de participar da entrevista. Foi uma entrevista tranquila, como uma conversa, foram feitas perguntas sobre administração do tempo, organização, resiliência
Interview questions [1]
Question 1
Como é o seu gerenciamento de tempo e como você elenca as prioridades?
I applied through a staffing agency. I interviewed at BT Group in Jul 2025
Interview
Listen to calls with an experienced advisor on the call floor, listen to the types of calls that come in and watch the information that pops up on the screen.
I applied through a staffing agency. The process took 1 week. I interviewed at BT Group (Calcuta) in Mar 2025
Interview
BT has a three round virtual interview which consists of HR round, Assessment and Ops round It is generally based on communication skills. They will not judge you on process as you have to go through the training program anyway.