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      BT Group

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      Customer Service Interview

      Nov 30, 2025
      Anonymous Interview Candidate
      Londres, Inglaterra
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at BT Group (Londres, Inglaterra)

      Interview

      Hard because I was caught off guard by the question. Not what I was expecting to be asked . But it was a good process. I found it hard initially because the question caught me off guard. It wasn’t what I expected, but ultimately, it turned out to be a valuable and enlightening process.

      Interview questions [1]

      Question 1

      why should we hire you
      Answer question

      Other Customer Service Interview Reviews for BT Group

      Customer Service Interview

      Sep 18, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at BT Group

      Interview

      easy, straight to the point and clear and concise the questions are were not difficult and it was basic questions from my cv. the phone interview was very easy. the face to face interview was the same

      Interview questions [1]

      Question 1

      why do you want to work here
      Answer question

      Customer Service Interview

      May 12, 2022
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at BT Group

      Interview

      Phone call by a very nice chap. After passing the phone interview was invited to the office for a face to face interview where the office seemed slightly run down/ Overall was okay but i was baffled when i was told i wouldn't be allowed to speak welsh with Welsh speaking customers 'As the staff wouldn't know what id be saying. They literally only care about the STAR method.

      Interview questions [1]

      Question 1

      Name a time where you gave exceptional customer service
      Answer question

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