BT Group Customer Service Representative interview questions

Very unprofesional. Based on looks, rather than knowledge. The responsible person to interview was unexperience director with the none expat experience, neither people manager experience, no leadership or a clear vision of how to reach targets.

the interview was conducted by the employment agency (Manpower). Very simple and very informal. There was a brief ?q and numerical test (very basic) and personality test which was followed up by an one to one interview. Questions included why I was interested in the job, discussions about past experiences, my educational background. I was then questioned on my knowledge on bt values. Very crucial point as everyone interviewed will be questioned on bt values and information regarding this is available on the bt website. I was then interviewed by a team manager and was offered the job same day later on as they needed urgent staff.