BT Group Customer Service Representative CSR interview questions

Completed 2-week course, followed by role-play session and a one to one interview. The staff were amazingly friendly and it didn't feel like an interview at all. The role-play was fine aslong as you remembered to apologise and be understanding to your "customer".

The interview is made up of three stages a group interview a one to one interview and also a presentation about something you are interested and how bt would advertise this