The hiring process was very simple. I simply asked the manager if there were any positions available at the time. There was an opening but it wasn't posted on the career website yet, so I just took my resume and references into the bank. After seeing my resume, the manager called and scheduled an interview the same day. I think she had already made up her mind before the interview because it was very brief and based mostly on pay, time availability, and duties. After the interview I was asked to take a drug test and an online interactive test that mainly dealt with how to interact angry customers. I was offered the job in about 3 days after the interview.