I applied through an employee referral. The process took 3 weeks. I interviewed at Apple (San Jose, CA) in Dec 2021
Interview
3 Phases in total after HR contacted me
1. Store technical team leader I asked about serval questions about my past experience and why Apple.
2. Store technical team leader II asked about job competence and detailed scenario about customer service experience.
3. Regional leader asked about competence questions.
Interview questions [1]
Question 1
1. Why Apple
2. Tell me the most challenging case that you have ever handled.
3. When you have a different idea with your coworker, how did you handle it?
4. The most successful case that interactive with the customer.
Great smooth process. Made it very easy to communicate. Would highly recommend applying and giving them a try. I applied in the Colorado area and there are a lot of stores looking for help.
Interview questions [1]
Question 1
Tell me about a time you deal with a difficult customer.
Very easy, straightforward interview. Make sure you review the core values of the company. In the interview, I'd suggest speaking about your work with team members, customers and overall performance.