I applied in-person. The process took 2 months. I interviewed at Apple (Dallas, TX) in Jun 2021
Interview
They do try and hire internally, but if you get an interview, it’s 3-4 interviews all personable questions and how you would handle tough customers. They ask about tough situations, name a time when, and what would you to if questions.
Interview questions [1]
Question 1
Explain a time when you had to deal with a difficult customer. How did you over come objection? How did you help resolve the issue?
I applied online. The process took 2 months. I interviewed at Apple (Denver, CO) in Aug 2018
Interview
There were several interviews and panels to go through. The staff was friendly and the process was pleasant just very lengthy. Expect a long time in between interviews and orientation .
I applied online. The process took 1 week. I interviewed at Apple (Los Angeles, CA) in Jun 2022
Interview
30-minute scheduled Webex interview. Consisted of about 5 questions which were met in the 30 minutes. The overall interview went worse than I expected. I was expecting more STAR based questions, so these questions were a curve ball. Not sure If I will be getting second interview.
Interview questions [5]
Question 1
Working at apple means having to deal with ambiguity. Describe a time when you had to deal with ambiguity.
Working as an operations specialist means you are working with internal customers, in our case, your team. Describe a time when you worked to help your team.