I applied online. The process took 2 months. I interviewed at Apple
Interview
I initially applied online on August 31st through a job board concerning the Applecare College At Home Advisor Program. I was contacted in late September about a month later via email about sending back proof of enrollment and a copy of my transcript, then that individual called me to schedule a quick over the phone interview which basically just screened me asking some basic questions about my employment history and "why Apple". It lasted about 10 min and after I was told she wanted to put me on to the next step, a facetime interview and that I would get an email about scheduling it within 2 weeks. I received the email the following day and picked a time to interview the following week. The facetime interview was with a Team Manager and lasted about 50 min. It was very casual and he asked me about my past experience, then asked how I could work with Apple and balance school and work. He asked a few questions about how I'd dealt with customers in the past and specifically my customer service experiences stressing Apple's focus on the customer. He also asked me about my knowledge with iOS. In general a very friendly guy who made the interview casual and conversational. He ended with saying that I would hear back within a week or two concerning the next steps. Exactly a week later I got an call from a recruiter with my official offer pending a background check.
Interview questions [1]
Question 1
Explain one time where you went above and beyond a customers expectations?
3 interviews with lots of role playing. They are looking for outstanding customer service and it needs to come natural. You cannot fake your way through. Apolophrase during the role plays.
Interview questions [1]
Question 1
How do you handle a customer who is not satisfied with blank.
First applied online through job search website. After a few days got email and phone call from Apple hiring rep. Scheduled a Face-Time phone interview. Was asked typical questions as well as technical ones. Technical questions are basic, you don't have to be computer savvy but at least know the basics.
Interview questions [1]
Question 1
Can you tell me a time you had an angry coworker or customer and how did you deal with it?