I applied through college or university. The process took 1 day. I interviewed at Apple (Tallahassee, FL) in May 2014
Interview
It was a behavioral interview. There was nothing technical in this interview at all. The most technical question they asked was how much RAM does my computer have. I think that's when they place you in the right department depending on if you can find what they're looking for without assistance
Interview questions [1]
Question 1
Tell me about a time when a team member couldn't hold their weight?
If you were dealing with a difficult employee how would you talk to them?
I applied online. The process took 4 weeks. I interviewed at Apple in Oct 2015
Interview
As others have said, you go through a telephone interview first. If approved, you move on to a face to face video interview. If approved, you get another one with a hiring manager. Each has role playing. Yes, you need to have at least SOME technical understandings but more than that, you must have empathy and the ability to monitor more than one chat at a time. Be VERY careful to have documentation to back yourself up if you put a job on your application with the background check company as an independent contractor at any time before. They WILL check that. I made it all the way through and because I don't have enough documentation, it's looking like I won't get the job. One tiny thing like that can make or break you. Very nice people doing the interviewing.
I applied through college or university. The process took 3 months. I interviewed at Apple (Tempe, AZ) in Mar 2015
Interview
4-6 week interview process with about 3 months elapsing between first call and start of work. One phone interview, one FaceTime interview, one informational conference, had to meet a list of requirements.