easy interview, just talk about how empathetic you are towards people. push apple care, and the whole apple ecoystem. sell everything. they also asked about your tech experience, which is pretty straightforward.
it’s pretty straightforward and what they ask is very vague and make it a very easy process for you to follow on and help you succeed in the interview process
Very easy. They ask a ton of questions around customer service and doing what is right for the person. It is a bit difficult to judge what the managers are looking for.
Interview questions [1]
Question 1
Tell me about a time you had to do what is right while it might be against policy?