I applied in-person. The process took 2 weeks. I interviewed at Apple (Edison, NJ) in Feb 2015
Interview
Questions were mostly based on past customer service experience. Not the usual "Tell me about a positive interaction/ negative interaction", questions were more specific. Questions about troubleshooting skills were also not as broad as I'd expected
Interview questions [1]
Question 1
Name a time a customer had an unreasonable expectation and how did you handle it?
I applied online. The process took 1 week. I interviewed at Apple (Norfolk, VA) in Jul 2015
Interview
Following initial online application, I was invited to attend an Apple Hiring Event. After an initial round of ice breakers and presentation about the Apple brand, approximately 40 candidates were grouped into 8 groups and sat in circle and given an iPad. Each candidate took turns answering typical interview questions while an Apple employee observed but did not interact with the candidates. They then answered a series of questions about Apple and what it's like to work for Apple before we were dismissed. The hiring event took approximately 2 hours total.
Interview questions [1]
Question 1
Discuss a time when you had to adapt quickly to a situation.
I applied through an employee referral. The process took 3 months. I interviewed at Apple (New York, NY) in Aug 2011
Interview
It is a very long and arduous process. My process was entangled in the opening of a new store, which I'm sure didn't help on their end, but there were three interviews for me, with at least two weeks between each of no responses from anyone on the hiring team. When I did hear back regarding the third interview, I had to cut a vacation short, only to find out that the date I was given was wrong by more than the amount of time my vacation lasted.
Interview questions [1]
Question 1
How did you deal with a difficult experience in your past job(s)?