According to the E-mail stated that the online interview will take place on Oct,14 2020 01.00PM-01.30PM via Blujeans and Calling. Apparently that I've been waiting for the interviewer for 30 minutes with no clues of showing. It's very irresposible and fully lack of professional behavior of recruitment team.

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.