I applied online. The process took 2 weeks. I interviewed at AT&T in May 2011
Interview
I applied on a Thursday and was emailed back asking me to call to set up a phone interview. Called that Monday and set up a phone interview that Thursday. Look on here and saw some previous post (which helped me out alot), attended a webinare, and google a couple of things to prepare for the interview. I believe that I was over thinking the entire interview but hopefully I was the only one that thought that.
Interview questions [5]
Question 1
Do you have cold calling experience and how would you conduct a cold call?
The process took 2 weeks. I interviewed at AT&T in Apr 2011
Interview
There was an initial phone interview were I was asked questions such as when have I have I went above and beyond for a customer.
I then had an interview with a district manager in person who asked similar questions and kind of broke down the responsibilities of the job.
After that I was interviewed by a Store Manager who tells you pretty much who he/she wants things ran at the store and tells you how important customer service is(a lot of companies preach this At&t really means it) and talks about quotas and things like that.(If you make it to this interview there is a really get chance you are going to get offered).
A week or so after this interview I was offered and accepted the position.
Interview questions [1]
Question 1
When have you went above and beyond for a customer?
The process took 2 weeks. I interviewed at AT&T (Farmington Hills, MI) in Apr 2011
Interview
I applied for the retail sales consultant position on a thursday and received a phone interview that next tuesday where they went over the basics of the job. They as me a few general questions (What would you do if) and then set up an interview with a hiring manager that next Tuesday. During the second interview she asked me questions about my previous experience and how that would translate into this new job. It was a very easy and short (15-20 min) interview. For the third interview (which was that same Friday) I was sent to the store "i could" be working at and had a very informal talk with the manager and the assistant manager. They talked about training and about store hours and such. They were very nice and and it seemed like I had the job in the bag. After that I didn't here anything until the next Wednesday saying that I had the job.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with an bad customer.