I applied online. The process took 1 week. I interviewed at AT&T (Houston, TX) in Aug 2011
Interview
Well it pretty much goes like all the other postings around this website. A phone interview, personality test, and then 1 on 1 interview.
The interview is pretty basic and easy when you actually apply for it and get all the way to the actual interview. The only problem was that I had previously worked at a store and I was coming back to work for the company after a year. Everything was clear up my backgrounds, re hire status, etc.. The only problem that I had about this position was that I was interviewing for a full time position rather than a part time. Which in order to be a EOE a company must interview outside candidates for any job posting. Which in my situation I was interviewing with a current PT employee who was already working at the store. So obviously I didn't get the position because it make no sense to hire someone, train them, and assimilate them with a new team. I just thought it was straight up waste of time, effort, and money to have gone through the whole process. So I'm pretty much going to tell you about the position and the company because I'm never going to work at this company ever again nor waste my time ever applying to a position even if its that last job on earth.
1. Expect to work Retail hours and have no life. Why?. they over work everybody and they don't necessarily care because they have a high turnover for this position. 110 hr every 2 weeks is normal.
2. Expect to never grow or move up unless your planning on working for the company for 6 plus years. Every position is based on seniority doesn't matter if you nail the interview to move to another position.
3. They have a union which pretty much makes every thing worse. You have lousy, unmotivated, uneducated, bitter people that you will have to work with. Could benefit you could not depends on the store. If you are in a HIT store basically don't apply unless you can speak fluent Spanish. Remember its SALES!
4. The company has horrible benefits especially for PT workers. Pretty much all of your paycheck goes to cover those costs if you have kids forget about it. Plus you are commission which is taxed by uncle sam like crazy!. But you make 16-18 and hour depending on your location. Also you have to pay the Union. Which helps out allot especially if you have douche bag Managers who write you up for being 5 mins late.
5. You have point system which is 5 points and termination after. They are removed 6 months after the actual date you were late. 1 point for not showing up or being 30+ minutes late. Basically don't show up to work if your an hour late.
So if you are a looking for a job you think the above stuff is ok with you then apply. I just think that its my duty to make sure you guys have an idea of what your getting yourself into. Hope this helps.
Interview questions [2]
Question 1
Tell me about a time you went above and beyond for customer service
I applied through an employee referral. The process took 4 weeks. I interviewed at AT&T in Mar 2010
Interview
Conducted basic phone interview with situational questions and wanted solid examples of successful sales experience...telecom experience was not as important as strong selling skills as well as time management skills. After the video there was a web conference to simulate an in person interview.
Interview questions [1]
Question 1
Tell us a time when you lost a sale and why you lost it
I applied online. The process took 1 day. I interviewed at AT&T (Atlanta, GA) in Sep 2011
Interview
I applied online and was contacted within a week, telling me I had moved on to the interview stage. I had to call and make an appointment. But before the interview stage I had to attend an online tele-conference with AT&T person telling us more about the program. I asked a question. It was informative, but the woman seemed very matter-of-fact, stating we would have to meet a quota even when we are training.
Interview questions [4]
Question 1
What's the difference between business to business sales and retail sales?