Online application. Store managers do not meet with potential candidates until they have done all work online. If you drop a resume at the store, it will most likely get lost or thrown in the trash after awhile. Make sure you do everything online, as this is how they prefer it.
Interview questions [1]
Question 1
Describe a time when you had to overcome a difficult situation with a customer?
I applied online. The process took 4 months. I interviewed at AT&T in Oct 2011
Interview
Applied online for the position and then waited for them to make phone contact which took about one month. Did an initial interview by phone and then was scheduled for an RJP (Real Job Preview) where your given an overview of what is expected of you in that position. After the RJP you do a 1-on-1 with one of the on-site managers who conduct the preview. After the RJP your told whether you've "made the cut" or not, at which time your told when training will begin.
Interview questions [1]
Question 1
Most unexpected question was how do you deal with a difficult customer.