I applied online. The process took 4 weeks. I interviewed at AT&T (Birmingham, AL) in Feb 2021
Interview
I had two rounds of interviews and it went quickly. The hiring managers were nice. They asked me about past experience, past situations, customer escalations, and why I wanted to work there.
Interview questions [1]
Question 1
Describe a time you handled a dissatisfied customer, the situation including the outcome?
I applied online. The process took 1+ week. I interviewed at AT&T in Jan 2022
Interview
I applied for AT&T on January 11th, did the assessment which took about one hour, and I then was scheduled a video one-on-one interview on January 13th. The interview was 5 situational based questions (Use the STAR format), employment history and then she told me about AT&T. After that, I checked the application status everyday until I got phone call on January 21st with an offer.
Interview questions [1]
Question 1
-Tell me about a time you dealt with a difficult customer, what was the situation, what did you do, and what was the result?
I applied online. I interviewed at AT&T (Washington, DC) in Jan 2022
Interview
Basic interview. Had to fill out a quiz that took 30 mins an passes immediately, then went on the webex interview that lasted about 15 mins. Got denied again and wasn’t told the reason why. I’m clearly fit for the job if I worked there 4 years ago. Att holds grudges…
Interview questions [1]
Question 1
How would you hand frustrated customers ?
How do you remain calm why customers are in a rush?