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      Client Service Representative Interview

      May 24, 2021
      Anonymous Interview Candidate
      Orlando, FL
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at ADP (Orlando, FL) in May 2021

      Interview

      I applied online and was scheduled a phone screen with a recruiter. The recruiter was relatively unpleasant and was unfortunately not listening to what I was saying. I counted at least 3 times where he asked me a question that I had specifically answered, in-depth, in the 60 seconds prior. It was the most impersonal phone screen I have experienced, and was very clear that he was working off a checklist to just input the data required. I was then sent 2 hours worth of questionnaires and customer service activities. I am confident I performed well on these as I’ve done a few near-identical tests and have always been provided my scores, which have been 94%+. I didn’t hear back for over a week, and received an automated reject email with no explanation. It was disappointing because I was really interested in this position, and I have 5 years of relevant experience.

      Interview questions [1]

      Question 1

      Walk me through your resume
      Answer question
      3
      avatar
      ADP response
      5y
      Thank you for sharing these insights into your interview. We are sorry to hear that your experience was negative and apologize as we aim for a professional experience in every interview session. We will share your feedback with our talent acquisition teams to better improve our process for candidates. If you have anything additional to share, please contact us at adp_talent_community@adp.com Thank you.

      Other Client Service Representative Interview Reviews for ADP

      Client Service Representative Interview

      Mar 20, 2026
      Anonymous employee
      Tempe, AZ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at ADP (Tempe, AZ) in Mar 2026

      Interview

      They had me do and an online pre-recorded interview then I had to pass a grammar test. Then it only took a week to hear back and schedule an in person interview.

      Interview questions [1]

      Question 1

      How do you prioritize tasks?
      Answer question

      Client Service Representative Interview

      Apr 25, 2025
      Anonymous employee
      Florham Park, NJ
      Accepted offer
      Negative experience
      Average interview

      Application

      I interviewed at ADP (Florham Park, NJ)

      Interview

      The interview process at ADP was smooth and well-organized. The recruiter was very helpful throughout each step, providing clear communication and guidance. I felt supported and well-prepared for every stage.

      Interview questions [1]

      Question 1

      What would be the first thing I do if a client tries to escalate a situation?
      Answer question

      Client Service Representative Interview

      Dec 20, 2024
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at ADP

      Interview

      Web call with management to review the job title and duties. Asked about goals and role fit to do the job. Since we just use thirty words I Dont know what else to put

      Interview questions [1]

      Question 1

      Why do you feel you're best for this role?
      Answer question

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