The first interview was over the phone, It took about 10 minutes. The interviewer gave me an indication of my pay rate and asked detailed questions about my resume. I was asked for the reason I no longer worked in each position. Other questions asked: Describe a time you went over beyond your expected role? Tell me a time you played an essential role in your position for the success of the organization/company? How proficient are you with computers and how did you use it in your previous jobs? The next week I was scheduled for a second interview in-person at 407 etr headquarters. I met with two representatives of the firm. Both were very pleasant and kind. The questions were all behavioral, situational and role play. In the final segment of the interview, I was taken to a computer lab to do a data entry test. Everything was straightforward and someone with familiarity in customer service would do fine. Good luck.