At Vueling, we connect people, places and opportunities ️

As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.

Mission

The purpose of this position is responsible to sell commercial products on demand by our customers at the airport, respond to inquiries, manage complaints, troubleshoot significant customer service problems and provide general information regarding commercial products and transactions as well as operational policies and procedures

You will be, also, providing assistance H24/365 to our handling provider to solve and manage different situations, such as:

Answer incoming calls and emails (if apply) from handling provider who need help to manage bookings, resolve incidents with reservations (RESI, FRAUD), etc

Tasks & responsibilities

• Accountable for Assist customers at the airports
• Assist and managing commercial requirements such as adding products on demand by our customers at the airport.
• Solve doubts related to specific bookings, for example residents or fraud, etc.
• Respond inquiries, complaints, troubleshoot that may affect our customers at the airport.
• Provide information regarding commercial products and system transactions as well as Ground Operations policies and procedures.
• Control all procedures are implemented according to Vueling standards.
• Give support to any internal department that requires support.
• Complete call notes, reports and updating them in the system.

Academic background

• High school diploma or equivalent

Experience

• 2 years’ experience in airports and/or customer service working environments

Skills

English: C1

• High standard of external and internal customer service.
• Passion for service delivered with care
• Drive for results
• Team working
• Organized
• Commitment
• Decisive
• Dynamic and enthusiastic
• High motivation
• Ability to handle stressful situations appropriately

Vueling Values
Our values are what we believe in, what we stand for and how we behave.

• Make it happen

• Make it better

• Make it safe

• Make it cost-focused

• Make it customer-oriented

• Win together

Vueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.