Industry

Travel & Tourism

Category

Services & Hospitality

Experience

Mid level

Applications are considered on a rolling basis

Location: Maspalomas

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Contact Person
Mari Yilmaz

Mari.Yilmaz@apollo.se

Job Description

We offer an opportunity for those who thrive in a fast-paced, customer-focused environment where your work truly makes an impact. If you’re organized, responsible, solution-oriented, and passionate about delivering outstanding service, this role is for you.

As a Contact Center Representative, you will be a vital part of the operations at our Contact Center abroad, delivering exceptional customer service both online and over the phone according to established guidelines and processes. You will become an expert in all the destinations covered by the Contact Center, knowledgeable about local traditions, customs, religions, and events. Your primary goal will be to ensure the highest level of customer satisfaction, quality, and productivity by addressing customer needs and resolving their problems. Additionally, you will work toward meeting sales targets by promoting ancillary products and services. This role also involves regular collaboration with stakeholders at the destinations you serve, including hotels, suppliers, and other employees.

Skills & Requirements

What we’re looking for:
Education: Completed 3-year upper secondary education
Work Experience: Experience working in a Call/Contact Center or Customer Service role
Technical Skills: Proficiency in computer systems, including the Microsoft Office suite
Language Skills: Fluency in a Nordic language, along with fluent spoken and written English

A natural sense of service is crucial for this role. As the first point of contact for customers, you will respond to their questions, fulfil their wishes, and enhance their overall experience. To succeed in this position, you should have strong communication skills in both your native language and English, with the ability to express yourself clearly in both writing and speaking. You must be organized, detail-oriented, and possess good problem-solving skills. The ability to work independently is essential, along with being customer-oriented and business-minded. Academic qualifications, a background in tourism, and fluency in an additional Scandinavian language are also considered advantageous.

About the company

Apollo is one of the Nordic region’s leading travel operators, with around one million travelers each year. We have approximately 200 employees across our Nordic offices, and during our summer and winter seasons, the team expands with an additional 100–250 seasonal staff. We offer customers the opportunity to explore the world—whether they dream of a relaxing beach holiday, an energizing training week in sunny destinations, or an exciting city adventure over a weekend. We arrange package holidays, training trips, cruises, and city breaks to meet all travel needs. In addition, we offer flexible flight and hotel bookings for those who prefer to tailor their own trip.

Since 2015, Apollo has been part of DERTOUR Nordic AB together with Golf Plaisir and Lime Travel. We are also part of the German REWE Group, which employs over 300,000 people.

Our mission is to make our customers’ holiday dreams come true by delivering outstanding service and experiences. To achieve our vision of becoming Northern Europe’s most engaging and obvious choice for holidays, we are always looking for driven and innovative employees—whether as a tour representative at one of our destinations or working in the production and sales of our trips.

Apollo also strives for sustainable travel and social responsibility through partnerships with organizations such as SOS Children’s Villages, Ecpat, and the Swedish Olympic Committee (SOK). Since 2016, we have proudly held our Travelife certification. For more information, visit apollo.se.

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