The Company & The Challenge

My Moissanite is a fast-growing, premium e-commerce jewelry brand with a deliberately lean setup. We operate from a beautiful office in Recoletos, Madrid, with two balconies overlooking the Palacio de Cibeles.

Our team is small: Just the founder and a full-time developer. But we punch well above our weight class by leaning heavily on automation, AI, and smart combinations of the two.

Here's the reality though: our growth is starting to outpace our operational structure. Too much of the daily engine still lives in the founder's head, and too much execution still lives in chat threads, memory, and loose follow-ups. We need a high-agency Chief of Staff / E-commerce Operations Lead who thrives in a fast-moving, slightly messy environment and can build bulletproof systems without slowing us down.

This is not a pure operations, customer support, or admin role. Yes, you'll own the day-to-day operational flow. But once that's under control, a meaningful part of your role is making sure work across the business is clearly tracked, prioritized, followed through, and continuously improved.

What You'll Actually Do

This isn't a job for someone who wants to stay in a narrow lane. Your primary responsibility will be building the systems, structure, and execution discipline that allow the company to scale. While you'll initially handle some operational work directly, the goal is for you to own the operating system of the business and, as we grow, delegate routine execution to a junior operations assistant.

• Project Management: Establish one shared system for all active operational and cross-functional work. Projects, tasks, bugs, follow-ups, and priorities should no longer live scattered across chat threads or loose notes, but sit in a single source of truth the entire team can access, update, and rely on.

• Weekly Cadence & Visibility: Run weekly planning, review, and reporting so owners, deadlines, blockers, overdue items, and next steps are always visible.

• Systems & Process Building: Create the SOPs, checklists, workflows, and operating rhythms needed to turn recurring chaos into reliable routine. Your success will be measured by how much work becomes predictable, documented, and scalable.

• Operations Ownership: Initially spend roughly 5–10 hours per week handling customer support escalations, supplier communication, order follow-up, fulfillment oversight, and operational administration. As volume grows, you'll hire, train, and manage a junior operations assistant who takes ownership of most day-to-day execution.

• Logistics & Supply Chain: Oversee customs, pickups, shipping exceptions, returns, and supplier performance, ensuring issues are resolved quickly and consistently.

• Office & Stock Organization: Improve stockkeeping and physical organization so packaging materials, operational essentials, and inventory are easy to find, track, and manage.

Over time, this role should evolve away from routine operational tasks and toward building systems, improving execution, managing people, and helping leadership keep the company running efficiently as it scales.

What Success Looks Like in 90 Days

If you're the right fit, problems will get solved before they become drama. Within your first two to three months, you will have:

• Completely removed the founder from routine operational work.
• Built one clear system for active tasks, bugs, projects, and operational follow-up, with owners, deadlines, and next steps.
• Established a reliable weekly planning and reporting cadence, so it's obvious what's blocked, late, at risk, or up next.
• Documented the core workflows the business needs to run smoothly, and made the office and stockkeeping setup materially more organized and usable.

What You Bring to the Table

• The Experience: 3 to 6 years of hands-on experience in e-commerce operations, DTC logistics, customer operations, or a similar fast-moving startup environment, plus real experience creating, running, or materially improving a task, project, or execution system within a small team.
• The Languages: Fluent in both English and Spanish.
• The Tech Fluency: You're fully comfortable navigating CRMs, helpdesk software, task systems, spreadsheets, automation concepts, and APIs.
• The Mindset: You bring strong ownership, a perfectionist's eye for detail, and a high standard for doing things properly. You don't wait to be told what to fix, and you're comfortable pushing work forward across other people when needed.
• Bonus Points If You Have:
  • (Project) management experience
  • Worked in jewelry or other luxury goods markets
  • Experience in supplier coordination
  • Experience working directly with CEO's, founders, or developers
  • A strong instinct for process design
  • Lived and worked in Madrid for most of your career

Who Will Thrive (And Who Won't)

You'll love it here if you're proactive, slightly obsessive, and genuinely enjoy turning messy operations into clean systems while keeping people aligned and work moving. You're comfortable managing up, holding the team accountable, and figuring things out on the fly.

We're laid-back as people, but extremely serious about standards. We value speed, smart ideas, directness, a bit of silliness, and doing whatever it takes to win.

You'll probably hate this job if: you need a highly structured corporate environment, you want a narrow customer support or admin role, you wait for a to-do list, you avoid accountability, or you get easily overwhelmed when priorities shift.

The Offer

• Salary: €38,000 to €48,000 gross per year, depending on fit and experience.
• Time Off: 25 days of paid holiday, plus Spanish public holidays.
• Flexibility: Flexible working hours with a focus on results, plus hybrid flexibility once operations are stable.
• Impact & Growth: Direct exposure to the founder, a steep learning curve in an AI-first business, and a real path to grow into a more senior operations role.

The Hiring Process

We like to keep things moving. The process is straightforward:

Ready to turn chaos into clean systems and help us scale? Apply now using the form.