White Hat Gaming is a state-of-the-art iGaming platform providing a secure, scalable and flexible modular Casino and Sportsbook Player Account Management solution.

We offer operators choice, from our proprietary Player Account Management (PAM) to a full white-label solution. WHG provides market-leading content including Kambi Sportsbook, CRM tools, all payment options, and more than 3000 games from 120 leading games providers.

With over 500 talented colleagues from around the world, we offer a dynamic, collaborative environment where your ideas can flourish alongside industry leaders. Join us and be at the forefront of iGaming innovation!

Summary:

We are looking for a proactive, detail-driven Junior Games Coordinator to join our fast-paced Gaming Operations team.

Reporting directly to the Gaming Operations Lead and working closely with the Gaming Operations Manager, you will work hand-in-hand with our existing Games Coordinator to manage the complete lifecycle of our casino content.

In this role, you will combine a Games QA mindset with operational execution - handling daily game releases, maintaining compliance logs, and supporting the technical integrations team to ensure smooth supplier and brand go-lives.

Your day to day:

Game Releases & Platform Operations

• Prepare and execute daily game releases, ensuring new content is available to players as planned.
• Configure new games and supplier settings within the Back Office in line with business and brand requirements.
• Set up, maintain and optimise game lobbies across multiple client brands.
• Support the Gaming Operations Lead and Gaming Operations Manager with day-to-day operational activities and ongoing projects.

Technical Support, QA & Integrations

• Test new game releases and configuration changes in staging environments before they go live, identifying and resolving any issues.
• Work closely with technical and integrations teams to support supplier onboarding and new brand launches.
• Raise, track and manage game-related issues through Jira, working with third-party suppliers to resolve bugs and configuration problems.
• Investigate and help resolve gaming queries escalated by the Service Desk, ensuring issues are handled efficiently.

Compliance & Portfolio Management

• Ensure games meet regulatory requirements across all active jurisdictions before release.
• Maintain game certification records and confirm all required approvals are in place.
• Keep accurate records of which games are available in each regulated market.
• Coordinate game launches, updates and game removals through the change management process, obtaining regulatory approvals where required.
• Report game faults to the Compliance team and work with internal stakeholders to support investigations and regulatory reporting where necessary.

What we are looking for:

• At least 6 months' experience in the iGaming industry, ideally in Games QA, Technical Support, Casino Operations or a similar role.
• Good understanding of online casino games, suppliers and how game releases work.
• Strong attention to detail, with the ability to spot issues and maintain accurate records and configurations.
• A proactive approach with a willingness to learn new systems and continuously improve processes.
• Comfortable investigating issues and working through problems in a logical way.
• Good communication skills and the ability to build effective working relationships with colleagues, suppliers and other teams.

Nice to have:

• Experience using Jira and Confluence for daily task tracking, issue logging, and bug escalation.

How we approach things:

• Dynamic Medium-Sized Environment: We have a can-do ethos, where innovation is encouraged, and action is valued.
• Core Values at Heart: We live by Teamwork, Innovation, Trust, and Integrity in everything we do.
• Results-Oriented Focus: We prioritise getting things done while supporting each other to reach both collective and individual goals.
• Open Collaboration: Our open-door policy fosters collaboration across all levels and departments, where ideas flow freely.
• Global Team: We are truly a global team with people from various countries and cultures contributing to our success.

What we offer:

• A remote and flexible working schedule.
• Generous time off varied based on the country of residence.
• Discretionary annual performance bonus
• Training and other learning & development opportunities to support you through your career progression.
• Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done.
• Various well-being programmes and initiatives.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

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